(LENOVO) Camera locked on Windows 11 (Camera app and other apps that use the camera)

Anonymous
2022-01-03T21:46:25+00:00

EDIT: I ended up fixing it. I don't know if it was an actual OS system issue or just a manufacturer issue (I suspect the second), but I was able to activate the camera disabling a "Privacy Mode" that was somehow enabled in a manufacturer built-in app (laptop is a Lenovo, app is Lenovo Vintage) despite the Privacy settings disabled in the OS settings.

Hi everyone:

I was about to start a meeting and my camera (the one that's part of my laptop) wouldn't work in the meeting platform, but then I realized not even the Windows camera app was working, showing me the attached image. I tried rolling back the driver, uninstalling driver and scanning for hardware changes, rebooting, shutting down, and nothing. It was working fine the last time I used it, around a week ago, and I don't remember doing any changes or installing anything since then.

I would thank you for any guidance on how to proceed to get my camera working (I have an USB one but it's a bit of a hassle)

Thanks in advance.

J.

Windows for home | Windows 11 | Devices and drivers

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Anonymous
2022-02-21T05:39:14+00:00

Lenovo Vantage setting was also overriding the Win 11 camera setting for me. Thanks for posting the edit to point to that as an issue.

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  1. Anonymous
    2022-03-17T22:32:37+00:00

    How did you end up fixing it? i have this exact problem but i cant find the built-in app and turn off the extra layer of privacy protection

    Edit: i figured it out, just had to read your edit

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  2. Anonymous
    2022-01-04T03:52:39+00:00

    Another possible cause is the version of the driver, please attach a screenshot of the system information page and the version of the driver installed.

    System information:

    1-Right-click on Start and select Run

    2-Type: msinfo32 and click on Ok

    Driver version:

    1-Right-Click on Start and select device manager

    2-Click to expand the camera

    3-Right-click on the driver and select properties

    4-Then click on the driver tab

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  3. Anonymous
    2022-01-03T23:00:34+00:00

    Hi, I'm Robinson, and I’m happy to help you today.

    I know how frustrating this may be for you but I'll do my very best to help you.

    There are 2 settings that could cause this problem.

    Option 1: Check if the camera is not disabled

    1-Click on Start then click on settings

    2-Click on "Bluetooth & Devices" then click on Camera

    3-If the camera is disabled, click on the "Enable" button and the camera should work again.

    Option 2:Check the privacy settings

    1-Click on Start then click on settings

    2-Click on "Privacy & security" then click on the camera

    3-Turn on the options "Camera access" and "Let apps access your camera"

    4-Then turn on, the apps that you want to have to access your camera.

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  4. Anonymous
    2022-01-05T20:55:53+00:00

    Attaching the requested screenshots. Also, I haven't been able to get my USB cameras to work either, so maybe it's something a bit bigger than just the built-in camera.

    Thanks in advance.

    J.

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