I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2024-04-20T10:55:38+00:00

    I AM REALLY REALLY REALLY REALLY REALLY REALLY THANKFUL FOR THIS. I FIXED THIS FOR A WHOLE WEEK. THIS IS AMAZING. I CANT DESCRIBE HOW I FEEL NOW. I HOPE YOU READ THIS. THANKS <3

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  2. Anonymous
    2024-04-08T20:43:46+00:00

    Did you find any solution cause im having the same problem and tried everything but nothing seems to work

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  3. Anonymous
    2024-03-31T08:15:34+00:00

    Its easy first disable it. Push power button for 10-15 secs and PC automatically restarts then enable the device and boom it will work.

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  5. Anonymous
    2024-03-06T05:55:24+00:00

    Hi Abhishek,

    HP could not resolve the issue remotely and also with 2-3 Service Engineer visits. They have taken the laptop and given me a replacement laptop till the time they fix the issue. They said it would take about 2 weeks. About a week has passed so I would probably know in another week or 2.

    hey,
    I have been facing this same issue since last year, want to ask you did you got your laptop back is it working now.

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