Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-12-31T15:25:41+00:00

    I had an issue with BT hands free working but not stereo audio from the BT headphones. I fixed this by going into the device manager, finding my audio device , in my case realtek audio, then finding by driver. Then remove that driver, right click on something like oem**.inf , uninstall , then restarted windows. Then reinstalled the realtek sound audio. That fixed it.

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  2. Anonymous
    2023-11-13T11:24:15+00:00

    Exactly the same issue here. Microsoft or/and Intel need to find a solution for this quickly as Bluetooth audio devices this days are a must.

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  4. Anonymous
    2023-05-12T13:16:11+00:00

    I had the same problem, and it caused me lots of pain for several months. Here is the solution that was given by Frederic D.

    1. Go to the sound settings
    2. Click on the headphone in the list of "output" devices (not the headset in the list of "input" devices)
    3. Change "Audio enhancements" drop-down to "Off".

    This has solved all my problems !!! Thank you Frederic D.

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  5. Anonymous
    2023-05-09T13:20:48+00:00

    I have an updated workaround that can be found in this thread:

    https://answers.microsoft.com/en-us/msteams/forum/all/no-audio-output-on-bluetooth-headset-in-ms-teams/17ce7c68-4331-48a4-8ca5-637696f09e94

    Long story short:

    Bluetooth chipset manufacturers like Qualcomm don't release the drivers for their devices themselves. The integrator (Lenovo, HP, Dell) has to test, package and release those. In my case Lenovo is just lazy and does not release the newer driver versions that are made available to them by Qualcomm. I found a driver packaged by HP that is working for my device which kind of fixed the issue. Still not optimal (robot voices due to wrongly selected audio output device by windows), but improved (at least useable) compared to the situation before. I already complained with Lenovo but as usual: Nobody is responsible on their side *sic

    You can be sure, that my next Notebook will be again an Intel platform device, as Intel releases their own drivers and is pretty darn quick and clean with those.

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