Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-08-23T20:40:24+00:00 Just piping in to say I've been in the same boat, so there's a little more noise in this thread. Problems started for me 2 or 3 months ago. Never once had I experienced a BSOD with my 9560 and it's been my workhorse for close to 3 years (graphic designer & photographer). Now I can't even get through an hour of work without a crash. Typically I can have Adobe Illustrator, Photoshop, and Bridge open all at once and have never had a problem. For the last few months it's been impossible and now greatly effecting my productivity (and sanity).
I've tried uninstalling and reinstalling the drivers as others had recommend with no avail. For now I'll see if I can get by with disabling the card all together since that seems to be working for others. Not sure how badly that will affect PS and Illustrator for my work...
Appreciate Manuel being on top of this and searching for a solution. I'll keep monitoring this thread hoping for a miracle...
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Anonymous
2022-08-22T18:55:54+00:00 I've run into this on mine ... the only thing I've found that fixed this was:
- run DDU to completely remove both the Intel and Nvidia drivers.
- in DDU, disable Windows' ability to upgrade drivers with Windows Update
- reinstall the Intel drivers
- install latest STUDIO nvidia driver
Then, in the nvidia control panel, under Manage 3D settings, set the following:
Global Settings : Power Management Mode to "Prefer maximum performance"
Application Settings (for each application that needs the GPU, e.g. Photoshop, Lightroom, games etc) - Set each one under Select the preferred graphics process for this program to the Nvidia 1050.
With that in place, I've been rock solid steady, with multiples of uses of Vegas, Photoshop, Illustrator, etc.
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Anonymous
2022-08-10T14:10:25+00:00 Disable the nvidia GPU as others suggested, and your system will be stable.
Ironically, my system seems to run better (more quiet, less throttling) with the discrete GPU disabled, so you're fine if you don't need to do heavy 3d stuff.
Really surprised me, since Dell recently serviced my laptop and replaced heat pipe, vents, and thermal paste.
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Anonymous
2022-08-10T13:05:41+00:00 Just to clarify that this issue does not only affect machines with 4K displays. Mine has the standard non-touch screen and is suffering from the same issue. I've seen various threads across multiple forums concerning this - the common hardware just seems to be the XPS 15 9560 and GTX 1050.