Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-08-09T18:59:35+00:00

    Thank you for your answer.

    That is unfortunate.
    However, I am glad that things have been put into motion.

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  2. Anonymous
    2022-08-07T21:18:58+00:00

    Hi.
    Just for the record. I also have Dell xps 9560 with the similar specs and also experiencing this BSOD for several months now. It is super annoying. Thank you guys for the tip with disabling the GeForce card. I am waiting for the final solution...

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  3. Anonymous
    2022-08-04T05:19:23+00:00

    We all here have the same model

    DELL-XPS 15 9560

    I'm copying from the system-about

    Device name DELL-XPS
    Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
    Installed RAM 16,0 GB (15,9 GB usable)
    Device ID
    Product ID
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points

    Edition Windows 10 Pro
    Version 21H2
    Installed on ‎18/‎4/‎2020
    OS build 19044.1865
    Experience Windows Feature Experience Pack 120.2212.4180.0

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  4. Anonymous
    2022-08-04T03:22:46+00:00

    Hello,

    My name is Manuel and I work for NVIDIA. I was pointed to this thread from a GeForce Experience feedback. We will need additional information to look into this please.

    1. Please fill out the NVIDIA driver feedback form below and include steps to reproduce the bugcheck/BSOD:

    https://forms.gle/kJ9Bqcaicvjb82SdA

    1. For more advanced users, we ask if you can enable Windows bugcheck complete memory dump files as described in the FAQ below. https://nvidia.custhelp.com/app/answers/detail/a_id/4842

    Then reproduce the crash again that leads to a BSOD. Once reproduced, check for the dump file and upload it to a file sharing site such as Microsoft OneDrive or Google Drive. Email me a link to download the file to *** Email address is removed for privacy *** and include the model of your notebook and the NVIDIA graphics card model that is included. Thank you.

    Regards,

    Manuel Guzman

    NVIDIA Forums Rep

    Manuel your Email was removed from the post so here is a WeTransfer Link to the latest complete Memory dump: https://we.tl/t-2zkLNvBdwE

    As for the steps to reproduce this it's hard to reproduce...it can happen 1 minute after I open Lightroom Classic/Adobe Camera Raw/Photoshop or 5 hours in...it can happen as I launch them and are not even visible.

    Fact is these apps were working perfectly, then overnight the fatal error started to happen: only things that changed are updates from Windows, Intel, Nvidia side.

    We hare are experiencing the same error and we all have the same Laptop so this is pointing out at a driver/hardware problem.

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