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I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.
If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.
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I've just this morning bought a brand new MSI laptop, and during windows setup/update, I have random stuck z, x & c keys. I'm glad I googled this as I was about to take it back to the shop and put a rocket up someone.
So who at Microsoft is on board with this issue, and not saying it's always the hardware? Or is there an issue with brand new MSI laptops?
Hi, i am having the same keyboard and same problem since win11 update, did you find any solution to it? It Would be really helpful...
Same here with several colleagues:
- Surface Pro 8
- Surface Book 3
- Surface Laptop 4
All Windows 11 Pppppppppppppppppo
The P key got stuck while typing this.
All the same issues with a random key which randomly gets stuck. The amount of letters stuck looks as if it's alway the same amount.
(iiiiiiiiiiiiiiiiit happens with multiple external keyboard, mostly attached to surface docks)
I'm having it with an HP laptop using the usb-c docking station.
I was able to resolve this issue by moving to the insider program and updating. I got the idea from a reddit thread where the user did the same thing. Hopefully, MS will fix the underlying issue and I can go back to regular software.
Hey would you possibly have a link to that thread? Or how to get the insider program?
Thank you for your time!
You cannot disable the Laptop keyboard attached to the motherboard. Even if you use some workaround, it would enable the next second in Windows 10/11. Hence it might seem to you that it happens with an external keyboard too.
Irrespective of that, the warranty includes Windows support too. Whilst waiting for a solution here, open a case with OEM too for any tips.
