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I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.
If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Not sure if this will help anyone, but, if you can get to 'Device Manager' and then uninstall ALL of the keyboards under the 'Keyboards' section and then just scan for changes, it should fix the issue without having to reboot.
No clue what's causing it, but it's absolutely OS related as it happens with every type of keyboard I have, using multiple different cables plugged into multiple different USB ports.
Hope it gets fixed :/
just to add to this thread, Have the same issue (also checked with coworkers, they have the same issue with win10 so it's nothing new).
Mitigated the issue slightly using accessibility options - accessibility > keybaord > filter keys
at the bottom of the page Ignore repeat keystrokes with default settings.
Yes, that didn't work either. Still having the issue.
Reading through this thread, it seems the common denominatorrrrrrrrrrrrrrrrrr is using the keyboarddddddddddddddddddd through a USB hub. I'm going to start plugging my keyboard directly into the laptop instead of using the hub. Will report back if it works.
I agree on Microsoft support staaaaaaaaaaaaaaaaaaaaaaff being useless! So much time wasted doing clean installs due to bad advice!
I use Linux on my private PC. Highly recommend. :)
Yeah, I've got an old logitech G710+ that's always worked great. Getting the random key stuck item all the time though on a new Surface Laptop Studio with Dock 2. Seems like its either an issue with the OS, or something to do with the dock itself. Very frustrating as it's 100% something on Microsofts side (the software and hardware all come from them, and they keyboard still works fine elsewhere), but it's proving very hard to isolate what is causing the issue and Microsoft's support teams are always some of the least useful on the planet.
