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I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.
If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had same issue today, and after reading this thread i got one thing that in Device Manager > Keyboard, if you find this keyboard name "HD Keyboard Device", uninstall it, reboot your system. error will be fixed.
later on after updating your bios this keyboard it will back again,
My solution was to realise that my bluetooth portable keyboard in my bag had switched on and the arrow key was being pressed. Switching it off sorted it
Thank you Max for taking the trouble to reply.
I don't have a modern enough external keyboard to try wiith my laptop (or know anyone within reach whose I could try), but everything's pointing to my instance being a Windows 11 problem anyway. (Either recently having moved to it, or one of the Windows updates too numerous these days for me to check out each one for any issues before downloading!).
I ran into the problem about a year ago (my phone's been doing all the work since). I couldn't seem to summarise the problem in few enough words to get a single relevant result on the general web (however many pages of each one I trawled through). It was only after eliminating just about every cause except Windows that I homed in on these forums, which I've found very useful in the past. (I mistakenly thought this topic was locked (maybe as too 'old'), but have now realised I'd just forgotten to sign in).
Just a thought; I wonder how many sufferers have just assumed they had a faulty computer, instead of enough publicity being created for Microsoft to do something about it. (I'm assuming they still haven't?). I couldn't even find anything about it at Bleeping Computer. (I'm open to correction of course, and would be interested to know if there's anything about it outside here!).
Did anyone find a solution?
If you open the old Control Panel (Windows button and enter in search bar Control Panel) and then search Keyboard in the search bar there, you will be offered the keyboard troubleshooter.
I can't open it, as I don't have admin rights, but I found it at least!
im also having the same issue, but its getting worse and worse. after the machine is rebooted and been up for 10 minutes the key for me just stays stuck. it doesnt happen when im remoted into the machine, but when logged in physically, its virtually unusable. come on Microsoft, get this fixed.
