Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-12T22:24:52+00:00

    This should be the first thing you try! Thank you!

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  2. Anonymous
    2023-09-12T13:59:46+00:00

    Hello, I see you are going through all the steps I started 3 years ago when I started having problems with my beloved MS ergonomic keyboard. I, like you gave up and bought the best Logitech Bluetooth KB & Mouse available. To my dismay after some time, this keyboard started to do the same thing my MS keyboard was doing. I thought it might be the fact I use a mac with bootcamp to run windows, so I moved on to a corded keyboard and have not had problems since.

    I see comments here show it's not just mac users, so I keep watching the comments here hoping for a solution so I can resume using my favored ergonomic keyboard. Yea but neigh years on no avail.

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  3. Anonymous
    2023-09-08T14:16:39+00:00

    I am having the same issue, but I am lost because i've tried seeing what keys might be stuck using this tool Keyboard Test Online (keyboard-test.space)

    and no keys are being pressed.

    My keyboard just disconnects randomly then reconnects all day long.

    Tried all drivers, uninstall, etc...all the same thing.

    Starting with a Win 11 update some time ago but have no idea which one and how to undo.

    Any further advice ?

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  4. Anonymous
    2023-08-30T13:31:02+00:00

    I've had this problem a couple times on different Sculpt keyboards (one I use at work and one I use at home). Both times I ultimately discovered that the problem was caused by a key getting stuck (most recently it was the F8 key). Presumably when the key is pressed repeatedly and no other keys are being pressed to interrupt it, the keyboard decides to disconnect.

    Both times when I fiddled with the sticking key a bit and to get it unstuck, the problem of the keyboard disconnecting (despite the number pad working) went away - no more taking the batteries out and putting them back in every time I stopped using the keyboard for a few minutes.

    The design of this keyboard seems to have an issue with keys somehow getting caught in the pressed position, but fixing that when it happens generally solves the problem of disconnecting.

    It was "PrtScn" for me. Three cheers for @alcjudge!

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  5. Anonymous
    2023-08-11T13:35:59+00:00

    Thanks for responding, Chris. It does seem like it might be a design flaw - I believe they are going to send me a replacement, but then if I have the same problem again it sounds like I'll also have a rather ungainly paper weight instead of an ergonomic keyboard as well...

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