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I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The "stuck key" fix has not worked for me. I have tried every single option that everyone has posted. This is actually my second Sculpt because the first one did the same thing and they exchanged it thinking it was faulty. Obviously, this is a widespread issue. Any other ideas when pressing all the keys and all the other items didn't work? Thanks.
Does anyone have a solution that doesn't involve spraying out the keyboard? Mine seems to be possibly related to my KVM. If I plug the USB into the computer itself - it works fine. But stops working on my KVM switch. (The odd thing though is that the keyboard works fine on my Mac. It's only on the Windows switch where it has problems. And my mouse works fine on both so I'm sure it's not just the KVM or that cable).
I had a similar intermittent fault, caused by the batteries moving within the compartment, I've now wedged them in with a bit of plastic - so far so good.
I've tried rolling back the drivers - but didn't work for me... So if someone could tell me which drivers and version that would be great. I know I had this problem like a year or two ago, but clearly forgot how to solve it....
While the cleaning it may work for some - I am positive it's a Windows issue. I have my keyboard on a KVM and when I switch to my Mac (for work), it never disconnects.
I switch back and it stops working within minutes on windows. Switch back to Mac - works for 8 hours.... So something is up with the Windows drivers, setup. (Also tried uninstalling and re-installing the Microsoft Mouse and Keyboard - that also didn't work)
Hi! How do you roll back the keyboard drivers?? Where are instructions for this? I'm on my THIRD keyboard (same problem happens - after 4-6 weeks you have to keep popping the batteries out to make it work!!)
