Hello, thanks in advance for any help anyone can offer!
I have a new computer with a fresh install of Windows 11 64bit. I am unable to pair Bluetooth devices. I have tried both an XBox One controller and an Asus Keris Wireless mouse- both have the same problem. When I try to add the device the system shows the device in the list of things I can select and when I click the device it thinks for a bit then says "Try connecting your device again". When I try connecting again it gives me the same error.
I have confirmed that my bluetooth is both present and on.
All drivers appear to be up-to-date.
Both devices I've tried have worked fine when plugged in directly via USB.
I have also tried using a secondary USB bluetooth dongle but even with the newest driver manually installed I am still getting the following error:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
I have also tried running the "Find and repair Bluetooth" troubleshooting program and have followed all instructions- still nothing. It keeps going to the "Check the bluetooth radio status" and declaring it fixed. No other diagnostics seem to run.
Any help would be greatly appreciated. This is pretty frustrating.
UPDATE: I didn't think I needed to attach the antenna for WIFI but apparently I did. If you're having a hard time with bluetooth, try attaching your antenna.