Same problem here with MSI motherboard (Z790 Mag Tomahawk wi-fi ddr5), I purchased a digital license of Windows 10 professional (Retail),
directly from Microsoft store. I used it for some years on al old PC, last month I changed machine and made a license transfer from the old PC
to the new one.
Worked like a charm until BIOS update, which lead to deactivation issues. My new PC was listed twice in Microsoft account, together with old PC
and a laptop I own. I tried pretty much every solution in these posts, no luck till now. Luckily I made a system image just before the BIOS change,
so I performed every method you could possibly think, using the activation troubleshooter:
- fresh install of the OS
- restore of the system image
- recover the key from regedit
Finally I just deleted the two instances of the new PC from the account. Now, after yet another fresh install of Windows, I can see this PC only showed inside my personal Microsoft account, while the troubleshooter only shows the old PC and the laptop.
I already opened a support ticket, attaching a copy of my windows license and motherboard invoices.
The only way to contact Microsoft support available in my country (Italy) is to open a support ticket, leave a cell number and hoping for the best, waiting
to receive a call from customer care. Both phone and live chat are unavailable for me.
My question: any of you guys have to deal with this kind of customer support where you leave your phone number and wait for a call? How much time did you wait before to be able to speak with an actual person trying to solve your problem?
Thanks all in advance,
best regards