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Before I format my laptop, there is an issue when I open an application more specific a game it shut down automatically. To confirm that only games make it shut down I open some software applications and there were no issues.
The applications I open when my laptop shut down are Epic Games Launcher, Skyrim and Roblox. I tried all the possible solutions like scanning viruses and removing malware but the issue still appears.
I formatted my laptop and downloaded the epic games launcher to download a game but when I open it, it suddenly shut down, same issue when I tried to play Roblox. Is there a possibility that the issue is in the hardware? Thank you.
Video after formatting my laptop:
https://drive.google.com/file/d/1gRrH9uv91XlrIp_o8bCm-igTdJ9K06pL/view?usp=drivesdk
https://drive.google.com/file/d/1gfZ1X17HUcKea0ZcpeZ8uj7hVVXNC-nN/view?usp=drivesdk
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I would like to notify you that the issue still exists, I think the problem is if the application uses a GPU my laptop will shut down because I open a lot of software like code blocks ide, bit driver, malware bytes, etc and the issue appear only when I open a game. By the way, Thank you for your help and I appreciate it!! :)
I already did, the issue is the same.
Try reinstalling windows on your pc
Thank you for responding. I will notify you after doing all of your instructions.
