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I've been running Windows 11 since Nov 2021. This is the first update failure I've encountered. I was trying to install KB5014668. It stopped at 25% install and showed error 0x80000ffff. I ran troubleshooter (multiple times) to no avail. Upon a restart, it showed installing an update, in the middle it rebooted and then on the subsequent restart it showed install to 48% then said something went wrong, not to worry as it was restoring. It rebooted again, showing the same message, on the next restart it booted into windows. I've run sfc /scannow and dism restorehealth. Neither showed an error or helped. I use Macrium and also tried mounting an image taken before I tried the update and copied the Software Distribution folder and pasted it over the current folder. No help there either. I am able to download Windows Defender definition updates okay at this point.
I could just restore the whole drive to a point before I tried the install but would like to use that as a last resort. Right now I can perform multiple restarts with it booting straight into Windows. So I'm not sure if I should just wait until the July cumulative is available to see what happens or is there something I can or should try at this point, like try to download and install it straight from the update catalog?
Thanks for any help with this.
Update... I did try to use the Windows Catalog to do a manual install. It seemed to download ok but when I hit install it failed immediately with an error code of 0x80070002 (I got this from the reliability monitor)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Glad you succeeded Cami.
By any chance when dealing with MS, did they say how whatever was broken with KB5014668 would affect future update installs? It sounds like anyone who had this failure, which I'm sure is a quite a few, won't be able to do future updates without the in place upgrade. I'm not really interested in trying to install this one anymore but care about what's coming next.
Any ideas about this? Any advisers still following this thread care to chime in?
Thanks.
I had this problem, ended up downloading the W11 ISO, mount ISO and run setup, make sure to choose "Keep personal files and apps" and let it do its thing.
Hi KenMel, I read all this thread since I have the same issue with this update. I reset my components, disabled Norton for a while and no luck. I work for a big client and administrate all windows server's environment, guess what June KB were not deployed on servers since it was discovered these updates may cause some corruptions on .NET and AAD. Furthermore, from April we are experiencing big issues with monthly updates (servers in hung status and worse servers totally unusable for restore). So, I decided to wait for a proper response from MS regarding fix on June KB. I hope this can help you in the meanwhile :/
It's not a MB issue it's definately a Microsoft problem. Same here using MB for years I actually have a lifetime license for it.
Same problem here, my first ever issue with any Win11 updates on MSI laptop, Intel i5.
I can see that several system processes run, consuming CPU (my fan kicks in), download gets to 25% or so, then fails.
Re-tried several times over several days.
