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I recently bought a new Asus 6E (6GHz) router, and I have four newer laptops with Intel AX210 and AX211 wireless cards installed, all running Windows 11 or Windows 10 Professional. Two of these computers came with Windows 11 Professional and the AX210/AX211 wireless cards new, and the other two were upgraded.
None of my computers can see the 6GHz network. I know the network is broadcasting because my S21 Ultra can see and connect to the 6GHz band. I've tried the latest manufacturer driver 22.130.0.5 and latest Intel driver 22.140.0.3, and neither of them can see the 6GHz network.
In my search for help, I found this previous post Solved: ax210 window 10 21h2 not showing 6GHz networks - Intel Communities and tried the recommended older 22.45.1.1 driver and it worked. However, 22.45.1.1 was only provided by the Microsoft Insider program to enable initially enable Wi-Fi 6E support in Windows 10 and is over fifteen months old.
This doesn't seem like a hardware issue since my phone can connect to the 6GHz network, and my computers can connect to the network using the older driver. I even verified this by purchasing a different Wi-Fi 6E (6GHz) router to confirm it wasn't a router issue. However, I still can't see the 6Ghz network using any other version of the driver.
I have a help ticket open with the computer manufacturer, router manufacturer, and Intel but thought I would ask here as well since it seems like a software issue.
I even made a video showing the issue here.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was only able to see my 6g connection after going into device manager and playing around with some of the properties.
Device Manager -> Network adapters -> wifi 6E right click for properties -> Advanced ->Property 802.11 a/b/g wireless mode select either one of the Dual band choices and then 6g connection showed up. I also set the >Property 802.11 n/ac/ax wireless mode to 802.11 ax
I still need to know the processor you are using and the exact Wi-Fi card. The reason is the AX211 in a card with the CNVio interface. So, it uses chipset components and the chipset would need to be Wi-Fi 6e capable, which only seems to happen on the 12th Gen Intel processors (don't know about AMD.)
Computer 1 - Dell XPS 9520 with i7-12700H with an AX211.
Computer 2 - Dell Precision 7560 with i7-11800H and AX210.
Both computers are configured as delivered from Dell.
An AX210 is self-contained and will work fine if that is the card you have installed.
You seem to have what you need and should be able to see the 6 GHz radio. I put my 2.5 and 5 GHz networks on the same SSID so I could use 5G-2 for backhaul but I left the 6 GHz network as a different SSID. Mine has worked fine as soon as they released Win 11.
If you want to try, there may be someone in the ROG forum that would have some ideas..
Thanks. I've watched that forum for similar issues but haven't seen it addressed there, although a Google search shows other users with the exact same issue.
Seems odd that just changing the software driver immediately allows, or disallows, the 6GHz capability in my circumstances,
Have you made any changes to your registry that had been recommended earlier?
I would reinstall the latest drivers for the card but first uninstall the Wi-Fi device and all of its drivers.
I am currently running the AXE16000 so if you want to compare settings, we can do that. I only change a couple of things on my router so pretty simple stuff.
You might also try enabling Smart Connect to see if it can find the radio. Do you have the AX211 or the AX210 and which generation of processor?
I suppose you could also check the wireless section on the Router and look at the Professional tab to make sure the radio is enabled.
I was disappointed to see they took the Wi-Fi sniffer out of the AXE16000 although it did not work on the AXE11000 for the 6 GHz radio.
Oh, if you are using the AX11000 router, that is a Wi-Fi 6, not a Wi-Fi 6e device. You need the AXE11000 0r the new AXE16000
First, only Win 11 will show the 6GHz radio. Secondly you may need to be with a newer driver to make sure it will work.
After that, try to use WPA3-Personal security for the 6 GHz network.
