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Hello!
A few games are crashed after a few minutes of gaming. The mouse got stuck for a few seconds after I'm able to alt+tab but the game process is not responding.
I found the following errors and warnings in the Windows event logs:
**-the first one:**Warning 7/18/2022 8:46:11 PM WHEA-Logger 17 None
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x6:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_464D&SUBSYS_00000000&REV_02
Secondary Device Name:
-the second one:
Error 7/18/2022 8:47:22 PM nvlddmkm 0 None
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
Error occurred on GPUID: 100
The message resource is present but the message was not found in the message table
-the third one:
Warning 7/18/2022 8:47:27 PM Display 4101 None
Display driver nvlddmkm stopped responding and has successfully recovered.
Also, I see the first one all the time.
Could you please help me?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi PaulGiampiccolo,
Did you enabled the Windows Hardware-accelerated GPU Scheduler ("HAGS")?
Just sharing my experience, from everything i did try, nothing solved it until I tuned off the Windows Hardware-accelerated GPU Scheduler ("HAGS"). I was actually least suspecting this was causing the issue. Turns out, it was the culprit. Just a toggle off and everything works well.
This is as far as my experience went, hopefully it could be at your help.
Glad this helped someone. I happened to be testing if PUBG performed better with HAGS on or off, and my game started to crash with this error as soon as HAGS was enabled.
Hi,
I am facing almost the same issue since October last year. I am using a laptop Alienware m15 r1 bought in Feb 2020. My laptop specifications are as below:
Previously I was using AOC 24G2 and never had this issue. But after some times with this monitor I observed that the screen on the monitor will turn blank for a while then the screen on my laptop will turn blank and quickly both restored, and this only happens when I plugged off the charger (means after transitioning from charging to on battery). While constantly plugged in, I never had this issue. It usually occurred once after plugged off the charger, but not like instantly. There is some buffer after turning off the charger before observing this issue. Usually the screen will turn off and recover in less than a minute, but more than a few seconds.
Just to clarify, my issue doesn't relate to whether I am gaming or not, but just when plugging off the charger. There is no issue when plugging in the charger as well. I have a feeling there might be some windows settings that are the culprits. I also just tried turning off variable refresh rate in windows setting.
What I tried:
None resolves the issue. Now I just tried to lower the resolution to 1080p to check if the issue persists (still trying).
Example of errors in event viewer before.
Please help me. Thanks!
Hi
I have faced same error last night with cyberpunk 2077. Looked event monitor and some research. On Tomshardware and HP support websites came across sometihing.
Please remove only nvidia drivers with DDU.
Restart.
And install fresh drivers from only VENDOR site not NVIDIA. NVIDIA drivers are too generic.
If you have laptop download from laptop support website specific to model. Or a PC part MSI, EVGA, whatever u have install from their specific site.
Good luck.
I have same problem but my case is very weird. I got GTX 970 Strix and recently I swap my other parts for new one. Now I have these: Z590 Gaming Plus, i5-11400, 16 GB Corsair Vengeance 3200MHz, NZXT C650, clean windows 10 install and my old GPU 970 Strix. In my old rig all worked well but now I cannot run any games on pc. I can watch movies, I can work but can't play. Furthermore I took my GPU and test in my friend PC and it worked. Also I took my friend GPU (rtx 2060S), connect to my PC and it worked as well.
I tested my GPU with newest win 10 version and with 1903 version
I tested my GPU with newest drivers and with old ones
No luck.
Furmark works like charm, no issues there,
OCCT VRAM test works as well without issues,
RAM checked,
CPU checked,
Time Spy Bench - can't even turn it on,
Can someone tell me what to do? I cannot afford new GPU and for me seems like my old one works.
Please help.
