Windows 10 can't boot - Critical system driver is missing or contains errors

Anonymous
2022-12-21T17:22:28+00:00

Hi,

The file in question is: \Windows\system32\drivers\VmsProxyHNic.sys, error 0xc000007b

The file is there. I'm using an SSD. From a bootable USB I've tried:

  1. chkdsk C: No errors reported.
  2. Startup Repair - Says it couldn't repair my PC.
  3. Uninstall latest feature - Says it can't
  4. Restore from a prior point - There are none
  5. Copying the file in question to a .bak, then deleting the original and copying it back - No effect
  6. Can't boot into Safe Mode

Any other things I can try? I'd like to get this to boot again so I can at least see what programs I have installed.

Thanks.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Ramesh 181.6K Reputation points Volunteer Moderator
2023-01-04T03:32:15+00:00

After running that command, have you checked the CBS log to see which components are missing?

And regarding the failed repair installation, you can check setupact.log and setuperr.log in the Panther folder. Or download SetupDiag from this link and run it. The tool collects the setup logs and saves them into a zip file named Logs.zip on your desktop.

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Answer accepted by question author
Anonymous
2023-01-04T02:39:21+00:00

(1) I still say to try the repair-install again. It must be run from a Normal Boot (not Safe Mode), if you can get back there. Do the clean boot first, which unfortunately will require a 2nd boot to Normal Mode before you can do the repair-install. (But possibly the clean boot can be set up in Safe Mode, then boot to Normal Mode.). Definitely, wear a neckless of garlic this time. But a repair-install is the thing.

(2) Had you made a system image after that successful boot to Normal Mode, you'd have locked the goodness in. Hopefully, you can get back there easily, though. Restore Points aren't as powerful. For one thing, a repair-install wipes them out.

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75 additional answers

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  1. Anonymous
    2022-12-29T21:36:31+00:00

    iorate.sys matches what you have. Same hash.

    BTW, when I try to boot regularly now it gets to the window screen, then spins forever. The Caps Lock key on the keyboard also stops working implying the USBs are disconnected or something. I tried booting into safe mode and had basically the same thing happen.

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  2. Ramesh 181.6K Reputation points Volunteer Moderator
    2022-12-29T19:00:03+00:00

    Ok. Checked this?

    <repost>

    iorate.sys is the LowerFilters driver. If it's missing, Windows won't load.


    C:\Windows\System32\drivers>dir iorate.sys

    Volume in drive C has no label.

    Volume Serial Number is 1098-21C4

    Directory of C:\Windows\System32\drivers

    06/10/2021 06:53 PM 57,168 iorate.sys

    1 File(s) 57,168 bytes

    0 Dir(s) 81,772,150,784 bytes free

    C:\Windows\System32\drivers>certutil -hashfile iorate.sys

    SHA1 hash of iorate.sys:

    c0358e1e3739a4beb900c72d1d1f7561c8beb07a

    CertUtil: -hashfile command completed successfully.


    </repost>

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  3. Anonymous
    2022-12-29T18:57:41+00:00

    Tried

    X:\Sources>dism /image:c:\ /cleanup-image /revertpendingactions /scratchdir=c:\temp /logpath:c:\dism.log
    
    Deployment Image Servicing and Management tool
    
    Version: 10.0.19041.1949
    
    Image Version: 10.0.19045.2364
    
    Reverting pending actions from the image...
    
    Error: 0x800f082f
    
    An error occurred reverting the pending actions from the image.
    For more information, review the log file.
    
    The DISM log file can be found at c:\dism.log
    
    X:\Sources>
    

    The log file contains:

    2022-12-29 12:50:53, Error CBS Exec: Cannot finalize session because execution is frozen. [HRESULT = 0x800f082f - CBS_E_EXCLUSIVE_WOULD_MERGE]

    2022-12-29 12:50:53, Info CBS Exec: Processing complete, session(Cancelling): 1688_4690671 [HRESULT = 0x800f082f - CBS_E_EXCLUSIVE_WOULD_MERGE]

    2022-12-29 12:50:53, Error CBS Session: 1688_4690671 failed to perform cancelling all pending transactions. [HRESULT = 0x800f082f - CBS_E_EXCLUSIVE_WOULD_MERGE]

    2022-12-29 12:50:53, Info CBS Session: 1688_4690671 finalized. Reboot required: no [HRESULT = 0x800f082f - CBS_E_EXCLUSIVE_WOULD_MERGE]

    2022-12-29 12:50:53, Error DISM DISM Package Manager: PID=1688 TID=1316 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f082f)

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/SOFTWARE

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/SYSTEM

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/SECURITY

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/SAM

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/COMPONENTS

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/DRIVERS

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/System32/config/DEFAULT

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Users/Default/ntuser.dat

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Windows/system32/smi/store/Machine/schema.dat

    2022-12-29 12:50:53, Info CBS Force unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}c:/Boot/BCD

    2022-12-29 12:50:53, Info CSI 00000003 Direct SIL provider: Number of files opened: 4.

    2022-12-29 12:50:53, Error DISM DISM Package Manager: PID=1688 TID=1316 An error occured clearing the pending actions from the image. - CDISMPackageManager::RevertPendingActions(hr:0x800f082f)

    2022-12-29 12:50:53, Error DISM DISM Package Manager: PID=1688 TID=1316 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f082f)

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