New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-05-13T22:03:14+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

    This is just my experience: I've got the latest "Link to Windows"/"Link to Windows Service" installed on my Samsung phone, and I'm able to unlock the phone from my PC. As far as I can tell, the problem is completely on the PC side -- in other words, it's not a phone issue, it's a PC issue.

    So for me, I'm good to go if I download and install:

    phone-link-1-22102-202-0.appxbundle on the PC AND

    prevent Microsoft Store auto-updates on the PC side.

    No action required on the phone side.

    -Steve

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  2. Anonymous
    2023-04-22T18:48:28+00:00

    I wonder how long it will take them to realize what a stupid idea this was?

    Apparently it's gonna take quite a while. No one at Microsoft seems to be monitoring this thread, my "Feedback Hub" problem reports, nor any of the several reviews I've provided to Microsoft.

    Pity.

    -Steve

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  3. Anonymous
    2023-03-13T19:13:30+00:00

    I hope someone who can fix this madness is paying attention to this thread. Supposedly for security reasons they're now requiring you to manually unlock your phone, but instead people are creating routines to automatically unlock their phones instead. This means anyone who has your phone can unlock it simply by getting near enough to your computer. It would be a lot more secure if it just went back to the way it was before, where you could unlock by typing your code on the computer.

    A real world version of this would be security requiring that all keys be kept in a lock box, so someone hangs up a sign by the door advising people to leave the door unlocked and propped open.

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  4. Anonymous
    2023-05-03T18:41:17+00:00

    I'm having the same issue and It's really stupid that Microsoft hasn't fixed it yet.

    I'm just commenting to increase visibility in this thread. Let's keep this alive until somebody notice it!

    I Hope someone internally read this thread and take it to the devs. That issue completely defeats the purpose of using phone link and I know I'm not alone.

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  5. Sumit 44,306 Reputation points Volunteer Moderator
    2023-03-14T14:02:35+00:00

    I reached out to the team today to know more about this. Pretty hopeful that I would get a reply.

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