New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-12-05T19:51:30+00:00

    Smartlock already enabled. It unlocks the phone but does not clear the lock screen. Result, still must manually swipe screen.

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  2. Anonymous
    2023-12-05T19:23:50+00:00

    You might try enabling SMART LOCK https://www.youtube.com/watch?v=VR7AKNBBiEg

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  3. Anonymous
    2023-08-23T16:05:04+00:00

    this works indeed. in my case i did not have to download apk of older android revision. uninstalling it and disabling update was enough for me. as to the windows version, i downloaded version you provided the link to and it works great.

    Try doing this but unfortunately uptodown is down or won't let me download the Windows app (how ironic hey?).

    Anyway, anyone got an alternative download link please? Thanks for the help!

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  4. Anonymous
    2023-05-13T21:12:28+00:00

    So, I got to step 5. The file downloaded OK. It is in my download folder. Clicking on it gives a message "Do you want to update" and then says it is already updated. The reason for that is in step 4, I was not given any options to uninstall the "Link to Windows" app from my phone. Not sure why. Any suggestions?

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  5. Anonymous
    2023-04-06T20:52:26+00:00

    Will do, thanks for the reminder.

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