New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2023-03-12T15:07:57+00:00

    Hello again,

    Tried the routine suggestion. Didn't work....Didn't do anything.

    Last night Samsung released an OneUI update and bang PhoneLink fails to show the lockscreen on my PC!.....AGAIN!

    Uninstalling the app to the factory version no longer worked. Neither does updating Phone Link from the Samsung store.

    Does Phone Link display a message that you need to unlock your phone or does it show a black screen? In my case after updating my phone, Phone Link shows a black screen but after I blindly type in my phone password on the PC followed by Enter I am able to use Phone Link as before without touching my phone.

    For reference: I am using an older version of Phone Link (1.22102.202.0) on Windows 10 in combination with OneUI 5.1, Android 13 and the latest version of Phone Link on my S21 phone. Using the older version of Phone Link on Windows seems to be the key, so thanks to everyone who suggested this.

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  2. Anonymous
    2023-03-12T00:47:52+00:00

    Hello again,

    Tried the routine suggestion. Didn't work....Didn't do anything.

    Last night Samsung released an OneUI update and bang PhoneLink fails to show the lockscreen on my PC!.....AGAIN!

    Uninstalling the app to the factory version no longer worked. Neither does updating Phone Link from the Samsung store.

    As I shared before I have a disability, type with a headpointer and cannot use Touchscreens. Phone Link was the only way I could access my phone...now totally useless!

    Very frustrating.

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  3. Anonymous
    2023-03-11T23:58:32+00:00

    Hi There!

    Thank you for sharing this!

    When you say unlocked when connected to the PC, assume it means the screen stays on and has the potential to drains the battery?

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  4. Anonymous
    2023-03-09T06:24:15+00:00

    I like this! Setting the connection to my home wifi router SID (instead of BT) works nicely for me - similar to Smart Lock location, but this seems to work better, As it is - my PC's BT can't keep a connection to the phone outside about 10-15 feet - but my wifi is everywhere.

    Chipster

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  5. Anonymous
    2023-03-08T15:35:58+00:00

    Doesn't work for me. . .

    See my reply to Alexander, above. You have to turn on Bluetooth and connect -- even though you're not using Bluetooth with the PhoneLink app. It's a workaround.

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