Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-05T10:06:47+00:00

    System Model _ROG Zephyrus G14 GA401QC_GA401QC

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  2. Anonymous
    2022-03-02T03:59:58+00:00

    Good Day Samuel(26),

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager
    -Expand the Biometric driver or Human Interface Device
    -Look for Fingerprint driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and check the fingerprint.

    If issue persist, let's download the updated driver.
    What is the exact model of your computer?

    To check the system model proceed with these steps.
    -Press Windows key + R
    -Type msinfo32 and hit enter.
    -Look for the system model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely,
    Carlo T.

    Hello im having the same issue. I have windows 11. The first option did not work for me, so here is the requested info for the 2nd option.

    System model: Surface Laptop Go

    System Manufacture: Microsoft Corporation

    please help

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  3. Anonymous
    2022-03-01T17:27:56+00:00

    Sadly, this did not work for me. Not sure why.

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  4. Anonymous
    2022-03-01T03:28:30+00:00

    Dude that worked on windows 10

    I even tried your method. Now the biometrics slot is missing 😳

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  5. Anonymous
    2022-02-22T15:24:53+00:00

    I have the same issue. And I can't remove the fingerprint. That option is blacked out for me.

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