Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-05-14T14:05:58+00:00

    Model name- hp envy laptop 13-aq1xxx

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  2. Anonymous
    2023-05-11T16:26:10+00:00

    Carlo, I have HP Probook 450 G6 I upgraded to Win 11, I lost both my finger and visual on the computer, I update the drivers and still does work, any possible fix from your side.

    Thanks So much !!!

    Dave Oberle

    ******@gmail.com

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  3. Anonymous
    2023-05-10T17:30:59+00:00

    Hi ,

    i have the same problem.

    i tried what was suggested but when i try to put my finger to scan it ,the computer doesnt take it(doesnt go to the next step)

    my laptop is Microsoft surface pro

    he has a elan driver

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  4. Anonymous
    2023-05-05T04:59:57+00:00

    Does anyone know if Microsoft is working on a fix for this issue?

    For my sensor, it always works from a power up.

    The problem is when the PC comes out of sleep mode.

    Keeping my fingers crossed for a fix in the next MS update or a Samsung Update, driver update.

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  5. Anonymous
    2023-05-05T04:47:01+00:00

    my system model hp elitebook x360 g2 1030

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