Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-05-28T15:22:33+00:00

    Thank you for the help. I tried the steps you suggested, but the issue persists.

    My pc model is 81YM

    manufacturer: Lenovo

    Operating system: Windows 11 pro

    Please help me.

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  2. Anonymous
    2022-02-21T08:50:57+00:00

    My win11 HP Envy device (upgraded from Win10 Home) on one day last week suddenly no longer accept fingerprint as login option. However, in settings ->Sign-in options it is still there. I remove it by clicking the 'remove' button and enable it again, add fingers back in again now it is working for login with fingerprints.

    I wonder when it will be gone again... maybe next windows update? ;-)

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  3. Anonymous
    2022-02-15T10:32:54+00:00

    I also face the same issue. I've tried every fix and not even one of them seems to be working. My laptop is a Huawei Matebook D15.

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  4. Anonymous
    2022-01-26T02:33:17+00:00

    Hi

    I had the same problem, tried all the different ways of repairing it so I ended up reverting back to Windows 10 as my computer was new, and I wanted to use the feature.

    In the end what worked for me was removing my fingerprint from Windows 10 before installing Windows 11.

    Louise

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  5. Anonymous
    2022-01-07T14:40:42+00:00

    same problem crops up with both my laptops what is the issue

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