Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

208 answers

Sort by: Most helpful
  1. Anonymous
    2022-10-14T11:41:07+00:00

    I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

    Image

    I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

    Fingerprint Scanner is Working Currently (14-10-2022)

    0 comments No comments
  2. Anonymous
    2022-10-14T09:43:28+00:00

    the option for finger print reDER IS NOT BEEN DISPLAYES

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2022-10-11T18:33:08+00:00

    I tried the steps you suggested, but am still having issues. Have tried using new and older drivers with no luck.

    Please assist.

    System Manufacturer LENOVO

    System Model 82FG

    0 comments No comments
  5. Anonymous
    2022-10-11T14:26:34+00:00

    Hi Carlo

    It is not working for my new PC with System Model as VivoBook_ASUSLaptop X515DAP_M515DA.

    Please, help!

    Regards

    Tanmay Agarwal

    0 comments No comments