Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  2. Anonymous
    2022-09-10T18:26:21+00:00

    Good day, mine is an ASUS UX430 and my finger scan is not working on windows 11, it says that I already have the latest driver.

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  3. Anonymous
    2022-08-31T06:26:36+00:00

    Check to see if Dell has an update. I have heard that if you add another login user you can get around the issue. The only other option I know of is to do a factory reset. Make sure you have your data backed up

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  4. Anonymous
    2022-08-31T04:58:20+00:00

    Hi, I have an Inspiron 15 5510, Windows 11. Can you help with the fingerprint driver for the same?

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  5. Anonymous
    2022-08-27T13:31:54+00:00

    Thinkpad Model Number - 20RAS1GP00

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