Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-05-25T19:08:34+00:00

    Hi,

    I sadly have to say I have the "Audio Only" issue.

    My Bluetoth Devices are: Anker Soundcore Life Q30 and the Redmi Buds Pro 4. And I have the Realtek Bluetoth Devices in my HP Laptop.

    Both these devices connect in Stereo Mode only and cannot be switched to use the Mic in Zoom Calls.

    This really needs some fixing.

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  2. Anonymous
    2022-11-11T15:44:41+00:00

    Fixed (in my case): uncheck "Enable audio enhancements" on Headset properties

    Precondition:

    • Bluetooth headset connected
    • Control Panel ->Hardware and Sound->Devices and Printers -> go to its properties (by right click on the device) -> "Services" Tab -> check "Handsfree Telephony"

    Steps to fix (follow this order!):

    1. Control Panel ->Hardware and Sound -> Sound -> "Playback" tab
      • 1.a) select "Speaker" and then on "Set Default" button click the arrow down and then "Default Device"
      • 1.b) select "Headphones" and then on "Set Default" button click the arrow down and then "Default Communication Device"
    2. Control Panel -> Hardware and Sound -> Sound -> "Recording" tab
      • 2.a) select "Headset" and then click "Poperty" button -> "Advanced" tab
      • 2.b) Uncheck "Enable audio enhancements" and then OK

    DONE! :)

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  3. Anonymous
    2022-07-14T01:26:07+00:00

    This is exactly the issue I am having. Bluetooth headphones (4 different manufacturers) and Yeti microphone cannot be used together. Teams forces the output sound to the device listed as microphone even if it doesn't have a speaker/output option. Unfortunately, I can't go back to Windows 10 because I have to product test on Windows 11. Can someone from Microsoft PLEASE respond to this thread and explain what we need to do?

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  4. Anonymous
    2021-12-03T08:01:06+00:00

    Hi Joseph,

    Thanks for this deep dive. But it does not help: No Bluetooth audio available in Microsoft Teams!

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  5. Anonymous
    2021-11-04T06:17:42+00:00

    Hi Carlo,

    I tried your suggestion but it did not work.

    Pasting my model details below.

    Manufacturer: HP

    Model: OMEN Laptop 15-ek0xxx

    Thanks,

    Kartikey

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