Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-10-06T10:57:55+00:00

    我是这样解决的:找到“'设置'应用程序”->系统->声音->所有声音设备->输入设备->你的耳机->常规->音频,此项更改为不允许;

    等一会耳机会自动从handsfree模式切换至stereo模式,代价是你不能用耳机自带的麦克风了。

    My computer is running server so i can't trans its language into English now. So I google translated it, maybe different from system text:

    This is how I solved it: Find the "'Settings' application"->System->Sound->All sound devices->Input devices->Your headphones->General->Audio, change this to not allowed.

    After a while, the headset will automatically switch from handsfree mode to stereo mode. The price is that you cannot use the microphone that comes with the headset.

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  2. Anonymous
    2023-05-10T16:40:45+00:00

    My issue:

    • Samsung Buds 2 worked as output on Windows 11 (Lenovo Thinkpad) but not as input/no microphone. Buds 2 would show as an input option but failed to work when testing system sounds and on Zoom, Teams, etc.
    • Buds 2 worked perfectly fine as output and input on my phone.

    My fix:

    • Device Manager > Sound, video and game controllers > Intel Smart Sound Technology for Bluetooth Audio Properties > Driver tab > Roll Back Driver.
    • The above rolled me back to the Driver version 10.29.8.8050 (dated 9/13/22)

    Before the above fix, I tried to remove/forget Buds 2 device, updated Bluetooth and Buds 2 drivers and software, factory reset Buds 2, and restarted computer.

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  3. Anonymous
    2023-03-08T03:18:38+00:00

    I have disabled the Bluetooth audio gateway service from the services to fix my issue. Only stereo connects now. Make sure to delete the headphones from the bluetooth and pair them again! Hope this helps!

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  4. Anonymous
    2022-12-20T14:31:25+00:00

    SAME PROBLEM

    -- Bluetooth headset not detected by Windows 11 as "Headset"

    -- All headset devices only detected as "Headphones"

    -- I have to select the webcam microphone when using Zoom

    -- All of my headsets work fine on my old laptop with Windows 10 and on my Android 10 phone

    MORE DETAILS

    -- Gigabyte AERO 17 XE5 - 2022 Laptop

    -- Windows 11 Pro x64 - Preinstalled

    -- Intel i7-12700H

    -- Intel Wireless BT Driver - 22.180.0.2

    -- Headphones not listed in the "Recording" tap in "Sound" panel

    HEADPHONE MODELS

    -- Sony WH-1000XM5

    -- Jabra Elite Active 75t

    -- Sony WH-H900N

    I've searched for a solution and tried everything that I could find. I've updated all of the drivers, updated the device firmware, ran the troubleshooter, and inspected the device details and settings. Nothing is working to resolve this problem.

    Seems like a Windows issue to me. It's frustrating to see that this has been going on for over a year without a proper resolution from Microsoft.

    If anyone finds a solution or can help with this, it would be much appreciated. Thanks!

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  5. Anonymous
    2022-11-07T03:53:31+00:00

    Try allow "Desktop apps" to use your microphone in the privacy settings, works for me. It looks like Teams is not seen as a special case app by Windows 11 and its permissions come from the global app permissions.

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