Hi Animish, gad to help!
Windows crashes in sleep mode
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Anonymous
When I leave my laptop untouched for a while it goes to sleep mode, but now windows just crashes. When I try to boot it it does not respond and after some time the fans just start blowing on full speed. I just press the power button for 5 seconds to shut it down and then re-boot it. I tried doing the system diagnostic scan like (msdt.exe -id DeviceDiagnostic) and (sfc /scannow) and then restarted my laptop,
but nothing seems to be working.
I read a post about a similar issue, it was advised to update the BIOS, but I am unable to do so because the MyAsus app has updated and now it does not log me in, cannot recognize my laptop and thus does not give me any update options, the only thing it is good at is showing advertisements. I manually updated it again, registered my product and now it says "Sorry, we haven't provided ASUS Premium Care yet at the moment".
SYSTEM INFO
ASUS VivoBook 15 M509DA - MJ542T
Version 21H1 (OS Build 19043.1348)
CPU - AMD Ryzen 3500U with Radeon Vega 8 Graphics Mobile
RAM - 12GB (upgraded from 4GB)
Windows for home | Windows 10 | Performance and system failures
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46 answers
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Anonymous
2021-11-30T07:30:00+00:00 Hmm, thank you very much for the advice and all the technical support until now and sorry for the inconvenience caused.
Thank You 😀
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DaveM121 935.1K Reputation points Independent Advisor2021-11-30T07:18:30+00:00 Hi Animish_
Yes again it is the AMD driver shown as the cause of the crashes, the best option now is to take your PC to the PC shop and have them test the AMD graphics on that device.
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Anonymous
2021-11-30T03:46:55+00:00 so now that I have updated my PC allows me to update my drivers, so I got the new graphics drivers for windows 11 and it installed a few more with it, but the issue still doesn't seem to be fixed. the atikmpag.sys file is nowhere to be found.
New Minidump file
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DaveM121 935.1K Reputation points Independent Advisor
2021-11-29T17:38:25+00:00 Hi Animish
That file on your Desktop can be safely deleted, it is not in use by Windows, and in Device Manager, you do have the AMD drivers installed