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When I leave my laptop untouched for a while it goes to sleep mode, but now windows just crashes. When I try to boot it it does not respond and after some time the fans just start blowing on full speed. I just press the power button for 5 seconds to shut it down and then re-boot it. I tried doing the system diagnostic scan like (msdt.exe -id DeviceDiagnostic) and (sfc /scannow) and then restarted my laptop,
but nothing seems to be working.
I read a post about a similar issue, it was advised to update the BIOS, but I am unable to do so because the MyAsus app has updated and now it does not log me in, cannot recognize my laptop and thus does not give me any update options, the only thing it is good at is showing advertisements. I manually updated it again, registered my product and now it says "Sorry, we haven't provided ASUS Premium Care yet at the moment".
SYSTEM INFO
ASUS VivoBook 15 M509DA - MJ542T
Version 21H1 (OS Build 19043.1348)
CPU - AMD Ryzen 3500U with Radeon Vega 8 Graphics Mobile
RAM - 12GB (upgraded from 4GB)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
I uninstalled my drivers with AMD cleanup utility and installed new one and now the issue seems to be fixed, I just wanted to know that did it only delete AMD drivers or even other drivers like biometrics coz then I will have to reinstall them.
Thank You 😀