Windows 11 Update - Tozo t6 Earbuds no longer have sound

I HAVE A FIX

You need to buy a plug in Bluetooth adapter. The one I have is this one, https://a.co/d/gItJsQl , but I'm sure you can find a cheaper one.

Go to Device Manager and disable your default wireless Bluetooth. It wont let me add pictures but you drop down the Bluetooth tab. Mine is called Intel(R) Wireless Bluetooth(R). Right click, "Disable device."

Plug in the adapter.

It should add itself to that drop down menu of Bluetooth devices. It will prompt a restart. Make sure the driver is up to date first/

Restart computer.

Now add the earbuds as a bluetooth device. They will work. Both my Tozo T6 earbuds and another wireless bluetooth pair I had started working perfectly after I did this.

     (Edit: it is not a driver problem. It is a Windows 11 problem. Windows 11 wireless bluetooth is not compatible with most Tozo earbuds and they have said they will not be working on a fix.)

So, this is caused by a driver problem.

• The first time that I added the TOZO T6 on my PC, it was detected as a hands-free device, and I didn't offer an option to change it to the stereo one.
• The next time that I paired it, it was connected as a stereo headset and didn't output any audio anymore, leading me to this post.

So I tested a number of Bluetooth configurations, and at last, I played with the devices on Device Manager. There's an order to get the hands-free functioning.

• First, you add the T6 normally.
• After that, you go to the device manager and disable both TOZO T6 devices.
• Then, you go to the Bluetooth devices, disconnect the T6, wait a few seconds and turn off the Bluetooth.
• At this point, your T6 will be turned off or disconnected. Certify that they are indeed turned off and turn them on again, they will inform "pairing"
• Turn on the Bluetooth in the Windows, and now your T6 will be paired as a hands-free device. The sound is crappy, but at least is usable.

I never received a response from Tozo. My wife has identical Tozo 6 earbuds, bought at the same time. Hers continue to work, as she hasn't done the Windows 11 update. This is clearly a Windows 11 issue. Other earphones work fine with my Windows 11 system, including other bluetooth ones. It seems to be a Tozo-Windows 11 issue only.

Hi Carlo,

First thank you for responding! The earbuds work with tablet and cellphone but not with the Surface Pro 7 laptop (Manufacturer is Microsoft).

Any other suggestions?

Thank you again!

Diane

Good Day DRichichards,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

First, can you please try to pair your earbuds using other device for us to check if the issue is with the computer or the earbuds itself.

If the earbuds does not work using other device means that the earbuds is faulty, check the battery charge.

If the earbuds works with other device let me know.

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and Manufacturer and post it here.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.