Roblox robux purchase not working!

Anonymous
2021-07-05T02:05:23+00:00

Hello! Today I was trying to buy some robux (10$) and it didn't work! I did that and whenever it finished loading... It said "Your Payment Has Been Cancelled. I did it more and it still said "Your Payment has been canceled." It didn't take my money away or anything. I made sure the cards were right and yes, they were right. Any Answers?

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  1. Anonymous
    2022-01-05T21:31:15+00:00

    Today I tried to purchase robuck but it did not work the money went through but the robucks didn't please anyone can they help me my son is very disappointed 😔

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  2. Anonymous
    2021-07-05T03:34:32+00:00

    I'm glad to help, Jack. I wish I could do more so you could be using your bux this weekend.

    Try again in the morning and let me know. If it's not working by the end of the day tomorrow then contact Support when they reopen call back and chat on Tues.

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  3. Anonymous
    2022-01-06T20:09:48+00:00

    Hi, I'm Steven. I'll be helping you.

     What platform are you on?

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  4. Anonymous
    2021-11-27T11:16:44+00:00

    Robux transactions go through xsolla, contact Xsolla using their online form.

    Prepaid cards can not be verified (normaly buy taking less than £2 and getting you to confirm amount before they refund it )

    I had to send xsolla a picture of my face with card (blacking out some of the long card number !) to get my sons new gohenry card verified.

    Their customer service is good and they get back to you fairly quickly, although all via email, no phone number seems available.

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  5. Anonymous
    2021-07-05T03:24:36+00:00

    Thank you! This was really helpful and how quick i got a response was incredible! tysm

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