Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

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94 answers

Anonymous

2021-12-27T16:25:52+00:00

let us know if this works long term!!
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Anonymous

2021-12-27T14:02:41+00:00

Went back and forth with Lenovo and this seems to be working for me at the moment.
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Anonymous

2021-12-27T09:34:57+00:00

I had this problem with a Lenovo legion 5 15ARH05H. It would freeze almost daily then I would have to manually shut down from the power button.

I solved it by getting a new M2 SSD, installing Windows 10 21H2 and booting from it.

It's been 3 weeks now with no crash, the old SSD / windows installation was the problem for me. I still use the old SSD for extra storage but no longer booting from it.

In the months before this, I tried every possible fix and nothing worked: disabling hardware acceleration, windows10 repair, updating bios/video card/motherboard drivers, changing startup programs & services, looking at event logs etc.

I also advise you guys to consider disabling the hidden battery setting "Processor performance boost mode", it will make your CPU temperature drop from 90 to 70 degrees max while gaming with no noticeable impact on performance. You only have to modify a registry key to make this option visible, you will find many guides on the internet.
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Anonymous

2021-12-22T16:42:24+00:00

I just told them without being able to use the latest drivers required by the software the machine is useless to me. Door prop I think is the words I used :(

It would appear they are sensitive to negative BBB reviews.

Good luck!
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Anonymous

2021-12-06T14:50:18+00:00

Hi All,

What specifics did you provide the BBB? I think this is the route I'm going to have to take as tech support isn't doing anything for me.

Thanks!
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