My Zoom quit unexpectedly when someone shares screen

Anonymous
2021-01-11T09:13:40+00:00

My Zoom quit unexpectedly when someone shares screen. It only happens on this new laptop Lenovo Flex 5 (Intel 3i). Not sure if it's related to windows 10 or anything. It doesn't only happens when I open up my zoom sessions on the zoom app.  It is the same even when I use the web version. Thanks.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-08-06T05:04:13+00:00

    My Zoom quit unexpectedly when someone shares screen

    You can go to setting > video > advanced >
    Video Rendering Method > Direct3D11 or choose Direct3D9
    Video Rendering Post Processing > Disable
    Restart Zoom

    It's work

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-07-15T20:52:33+00:00

    I am also facing the same issue and none of the things mentioned in the chats seem to work.

    Please help.

    I bought a new laptop in April and have been facing this issue since then.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-02-09T15:55:40+00:00

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-14T06:33:50+00:00

    Run the hardware and operating system diagnostic tool from Lenovo's site.

    https://pcsupport.lenovo.com/no/en/products/lap...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-01-13T05:38:14+00:00

    Good Day Chan427,

    I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, we can ask assistance from other community advisor about their feedback and suggestion with this issue. I will keep this thread open.

    For the meantime you can try to uninstall the Zoom app then re-install it back.

    Here's the link to download

    https://zoom.us/client/latest/ZoomInstaller.exe

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Was this answer helpful?

    0 comments