driver updates greyed out

Anonymous
2021-01-02T04:48:07+00:00

when  i go to windows update history nothing shows up, and  drivers are greyed out. is there something wrong

 what do i need to do?

Windows for home | Other | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-01-07T03:17:19+00:00

OK Mary. Let me know if there's anything else.

Also when ready please mark the post which helped most as the Answer (or Resolved), to help others. A rating is also appreciated and will reverse the bad rating from earlier.

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  1. Anonymous
    2021-01-06T21:13:09+00:00

    wil not bother any one from  microsoft again  orry for the bother I  am not going to d anything like that on my own   but thanks  anyway'

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  2. Anonymous
    2021-01-06T19:52:37+00:00

    i will no longer bother you about this. You have done your best to help me and  i appreciate it. Be safe and   thanks again

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  3. Anonymous
    2021-01-06T19:51:19+00:00

    thank you I will have dell do this  but thanks for all your support and help

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  4. Anonymous
    2021-01-06T18:58:01+00:00

    Mary, this is a forums where we come to learn to how to it ourselves. We do not connect to people's computers like Support agents.

    The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Windows drivers are rarely enough.

    On a sticker on your PC you will see your Dell Service tag. Here is how to find it so you can put it in the Dell Downloads page to find your drivers:

    https://www.dell.com/support/contents/en-us/art...

    Then put the Service tag in on the page here to locate your drivers:

    http://www.dell.com/support/home/us/en/19/Produ...

    Now compare the drivers offered to the ones presently installed in Device Manager to the ones available for download, update any that are newer.

    The chipset is a group of drivers that control your motherboard. To know the date of your installed chipset, look at the IDE ATA ATAPI controllers where the SATA controller will be installed which is an important element of the chipset.

    To compare the BIOS type System Information in the search box, open it and look at BIOS version.

    Let me know what you find.

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