Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T02:47:40+00:00

    Hello.

    No. I can't click on Start Menu (｡•́︿•̀｡)

    What am I gonna do now? Thanks

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  2. Anonymous
    2021-01-28T02:01:45+00:00

    Hi. This is what it looks like. Thank you.

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  3. VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
    2021-01-27T16:40:39+00:00

    go to command prompt,

     type below command

    bcdedit.exe /set lastknowngood on

    exit window, restart.

    now your windows os able to boot.

    once you logged in means

    go to command prompt, run with admin rights

    type below command

    bcdedit.exe /set lastknowngood off

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  4. Anonymous
    2021-01-27T15:42:08+00:00

    Woopss, okay sorry.

    This is the output.

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  5. Anonymous
    2021-01-27T12:04:16+00:00

    Hello. This all started when my laptop is lagging then I did force shut down. But when I turn it on it is still lagging so I did the force shut down again. Next thing that happened was when I enter my correct password it says "incorrect password". I know 100% that my password is correct. So I did some cmd prompt I found in youtube to fix it but obviously it did not solve my problem. Infinite boot loop is now happening to my laptop and today is it's 2nd day. I hope you can help me with this (｡•́︿•̀｡)

    This is the output. Tysm.

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