Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-30T08:02:53+00:00

    So the DISM /RESTOREHEALTH finished and now you've rebooted and tried your original account.

    Since you're here can you do a File - Run New Task.

    userinit.exe

    Not admin just regular user.

    Can you login with the new account?

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  2. Anonymous
    2021-01-29T09:33:42+00:00

    That method worked on my computer perhaps.

    Trying it again with a new account name.

    The original Andrew probably got the password messed up along with yours. The second time running can’t create Andrew because the account already exist.

    Try with another name.

    Login with that new name as well. Let’s not try your account just yet.

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  3. Anonymous
    2021-01-29T09:03:45+00:00

    How about the new account and password?

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  4. Anonymous
    2021-01-29T08:17:29+00:00

    Your SYS looks like it was loaded from X:\windows\system32\config\system

    please make sure it’s C:\

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  5. Anonymous
    2021-01-29T04:24:14+00:00

    Restart.

    shutdown -r -t 0

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