Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

Let’s try your Youtube trick again. Don’t do the line with the /delete.

i already restart my laptop but when i input my password it says that my password is incorrect. this is the problem of my laptop when i forceshutdown it last time bcs it is lagging. it says that the password is incorrect even thou i input the correct one

these are the outputs after i used the smaller updates the last small update was already uninstalled what should i do next?

Okay. So this is the output. Thanks.

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-01-29T05:03:32+00:00

Let’s try your Youtube trick again.

Don’t do the line with the /delete.
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Anonymous

2021-01-29T04:36:58+00:00

i already restart my laptop but when i input my password it says that my password is incorrect. this is the problem of my laptop when i forceshutdown it last time bcs it is lagging. it says that the password is incorrect even thou i input the correct one
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Anonymous

2021-01-29T03:45:31+00:00

these are the outputs after i used the smaller updates

the last small update was already uninstalled what should i do next?
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Anonymous

2021-01-29T02:58:35+00:00

Hello.

The output.

Thanks.
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Anonymous

2021-01-29T02:30:51+00:00

Okay.

So this is the output.

Thanks.
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