Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

Hello. It's still not working. What's next? Sorry for always asking (๑•﹏•) Thanks again.

Okay. I will get in touch with you again if there's change/s. Thank you so much ｡◕‿◕｡

So what's gonna happen next? Should I wait? Thanks.

So this is what appeared after I input the first smaller update "wusa /uninstall /kb:4535685" Also with the rest of the command of smaller updates appeared like that. Thanks.

Try without the /quiet I think we might not be able to uninstall. wusa /uninstall /kb:4598229 /forcerestart

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-01-29T01:59:48+00:00

Hello.

It's still not working. What's next?

Sorry for always asking (๑•﹏•)

Thanks again.
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Anonymous

2021-01-29T01:28:52+00:00

Okay.

I will get in touch with you again if there's change/s.

Thank you so much ｡◕‿◕｡
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Anonymous

2021-01-29T01:04:55+00:00

So what's gonna happen next? Should I wait?

Thanks.
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Anonymous

2021-01-29T00:40:46+00:00

So this is what appeared after I input the first smaller update "wusa /uninstall /kb:4535685"

Also with the rest of the command of smaller updates appeared like that.

Thanks.
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Anonymous

2021-01-28T20:59:52+00:00

Try without the /quiet I think we might not be able to uninstall.

wusa /uninstall /kb:4598229 /forcerestart
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