Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-27T19:51:35+00:00

    Was/is yours stuck on please wait?

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  2. Anonymous
    2021-01-27T19:37:11+00:00

    Oops. I had a typo.

    del /a hiberfil.sys

    Before you reboot I'll try out the youtube on my machine to see if we can change something back instead.

    AamazingTech2

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  3. Anonymous
    2021-01-27T11:34:10+00:00

    Ok. Everything so far looks good.

    select partiton 1

    assign letter s

    exit

    dir /a s:\efi\microsoft\boot\bcd

    Should find bcd file. Let’s check the contents.

    bcdedit /store s:\efi\microsft\boot\bcd /enum all

    Post the output.

    Can you alao explain how your non boot to Windows goes?

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  4. Anonymous
    2021-01-27T10:56:41+00:00

    This is the output... What to do next?

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  5. Anonymous
    2021-01-26T17:48:12+00:00

    Hi AdriannaPark,

    Are you able to get to a command prompt? From either the recovery or by booting from a USB drive?

    We'll need to figure out what state your computer and boot files are in.

    From the command prompt.

    diskpart

    list disk

    select disk 0

    list partition

    list volume

    Post the output here.

    AamazingTech2

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