Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T15:41:15+00:00

    Can you try right click on Windows Explorer and select Restart?

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  2. Anonymous
    2021-01-28T02:39:50+00:00

    Doesn’t look outrageous. Using power though.

    Are you able to click on Start Menu - Settings - Update & Security

    Are there updates downloading / installing?

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  3. Anonymous
    2021-01-28T01:51:06+00:00

    Ok. So setting those registry values back to 0 got you back to booting to the desktop?

    If you press Ctrl+Shift+Esc all at the same time the Task Manager should come up.

    click on “more details” on the bottom left.

    Under processes click on CPU let’s see if we can see which process is taking up CPU time.

    To stop it right click in the name and press end task.

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  4. Anonymous
    2021-01-27T20:59:01+00:00

    Sorry. I made a mistake

    Registry value is

    SetupType

    SetupPhase

    Make sure these are back to 0.

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  5. Anonymous
    2021-01-27T20:43:26+00:00

    So it actually worked on 20H2 but the system just doesn't undo everything. For me atleast.

    In the video they used regedit to load hive the registry and put it back to setup mode to get it to run the lifesaver.bat

    Let's undo those manual changes if they couldn't be undone by the script.

    regedit

    Select HKEY_LOCAL_MACHINE

    Go to File - Load Hive

    C:\Windows\System32\Config\System

    Give it a name SYS is fine again

    Expand HKEY_LOCAL_MACHINE\sys\setup

    The script was to change the computer back to normal mode.

    SystemSetupInProgress

    SystemType

    SystemPhase

    to 0

    And blank CMDLine

    Mine the SystemPhase was stuck at 3. Once I changed it back to 0. Select the SYS key and File - Unload Hive. Rebooted and windows started normally to the logon page.

    Logged on with Andrew.

    The 'net user /delete userid' did delete my account and profile. I hope you didn't have anything stored in your profile that you needed.

    AamazingTech2

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