Windows 10 mail printing on one quarter of page

Anonymous
2020-12-11T17:11:04+00:00

Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

Printing a test page is normal.

Print from Word is normal.

I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

Here is the print preview (normal).

Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-11T17:28:44+00:00

    Seems like an issue with a recent update, we have had 2 machines reported with the same problem. No known solution just yet.

    A few people have mentioned that this seems to be specific to HP printers, but I disagree. We have the same issue when printing to PDF.

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  2. Anonymous
    2020-12-12T01:30:14+00:00

    Same problem with my two HP 8210 printers, just started yesterday.   This is very painful and needs to be fixed ASAP.

    Is Microsoft aware of this issue?   I have fought this for several hours before finding others here with same problem.

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  3. Anonymous
    2020-12-11T23:03:24+00:00

    Yes, I can reproduce the problem with Print to PDF as well.  That makes it very unlikely that there is an HP problem.

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  4. Anonymous
    2020-12-11T17:48:22+00:00

    It is indeed an HP printer, an Officejet Pro 5250.  My laptop is a Lenovo Ideapad S340 with Windows 10.  The problem is new.

    It seems like it is a Windows problem rather than an HP problem, but I'll keep an eye on both places for now.

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  5. Anonymous
    2020-12-12T01:55:12+00:00

    It's the same on my Brother MFC-L2740DW. But I don't print them much, so not sure when it started. It's a pity, my printer can enlarge, but the Windows printing interface doesn't present that option.

    Hmm, as suggested by MCHunting at that HP site Ian_574 posted, Outlook works fine. So, just type Outlook.com into Search, & print it from there. That is where Mail is getting its stuff from.

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