Windows 10 mail printing on one quarter of page

Anonymous
2020-12-11T17:11:04+00:00

Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

Printing a test page is normal.

Print from Word is normal.

I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

Here is the print preview (normal).

Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-14T13:20:48+00:00

    I have the same problem when I tried to print off an e-mail yesterday (13th) on my Epson printer. I rang Epson today and they thought it could be an issue with Microsoft. Looks like they maybe right looking at this thread. Looks like it's happening to those who have synced their e-mail accounts to Windows 10!!

    Hope they sort it out.

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  2. Anonymous
    2020-12-14T09:43:31+00:00

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  3. Anonymous
    2020-12-12T15:32:25+00:00

    I have exactly the same issue. I am printing to an HP 6975 OfficeJet Pro. 

    Fortunately I can print my mail from the Xfinity Connect mail host domain or my iPhone without any problems. Two days sgo I raised matter with Windows Support who, despite my better instincts, took me through trial and error scenarios ( PowerShell, uninstall/re-install Mail App, Sytem Restore, Mail,Calendar updates) for 3 hours.

    I got the distinct feeling that I was educating them to an ussue they had no kniwledge of!

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  4. Anonymous
    2020-12-12T13:55:08+00:00

    Same problem here with a brother printer. Anyway only Windows 10 mail app is giving the problem

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  5. Anonymous
    2020-12-11T17:44:05+00:00

    Looks like it could be an issue with Windows Mail on HP Printers since the latest update:

    https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printing-emails-from-Microsoft-Mail-NOT-Outlook-is-printing/td-p/7888913

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