Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-11-15T07:45:24+00:00

    I have the same exact problem that a few other people are experiencing with my ASUS TUF Dash RTX 3060.

    My problem is related to coming out of sleep or sometimes during sleep. It happens especially when using Chrome for Youtube videos, within 1 hour of coming out of sleep.

    After rebooting, or during gaming it never happens.

    I have tried a lot related to drivers, and updates, and bios updates, but nothing has fixed it.

    Has anyone tried the following things?

    SOLUTION TWO: (Tdr & TdrDdiDelay).

    SOLUTION THREE: (Link State Power Management).

    SOLUTION FOUR: (NVIDIA Power Management Settings).

    Especially solution three and four seem to be suggested often as a fix for BSOD related to low power states, watching Youtube, sleep mode, etc. I have found quite a few reports that this fixed their problems. I am going to try these changes tonight.

    https://egpu.io/forums/pc-setup/guide-generic-windows-10-solutions-for-egpu-bsod-crashing-and-system-freezing-link-state-power-management-tdrdelay-tdrddidelay-nvidia-power-management-settings/#post-97700

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  2. Anonymous
    2021-10-19T16:30:22+00:00

    I do the same but the issues persist. It's more frequent when go out of deep sleep -> bsod directly or many times after ...

    I disabled fast boot, upgrade drivers, delete all partitions to install into a fresh disk, remove my other nvme ... remove armory crate, there is something wrong with this laptop.

    A memory controller defect maybe ... i will contact the support for rma

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  3. Anonymous
    2021-10-17T03:25:10+00:00

    Still no solution, I'm afraid.

    All I can say for certain is that it's either Asus's or AMD's fault, and probably related to voltage issues from the mobo to the CPU. If Asus at least provided unlocked BIOS and AMD provided unlocked CPU it would make our job of diagnosing the issue easier.

    But corporations being corporations - my next laptop will be a FrameWork (https://frame.work) one.

    Since my last post in this thread, I experience the pGSoD (p = pseudo) twice a day on average. I just deal with it at this point, and will continue to do so until I replace this laptop when personal finances permit.

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  4. Anonymous
    2021-10-17T02:23:18+00:00

    Hello I have the dash f15 and same issue. can you give a step by step on how you solved this?

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  5. Anonymous
    2021-09-10T16:02:41+00:00

    Had the same problem. I decided to give my laptop to a service center by warranty. However, that "experts" gave me back the laptop and said me that they haven't found a problem and the laptop is alright. But I still have the same problem and I don't know what to do.

    Particullary solution of this problem is decrease a power limit of prosessor to 99%. But, if I do this, I'll lose about 20% of power in games (I've checked). I hope to find better solution of this issue.

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