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Hello,
Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.
I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.
I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.
The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.
Oh, and I can't show any memory/crash dump since nothing is generated.
Is there anything else to do, or is my computer doomed to be returned to the vendor ?
Specs :
OS : Windows 10 Family 10.0.19042
Product : Asus TUF A15 FA506IV
Memory : 16GB
GPU : NVidia RTX 2060 GDDR6 6GB
CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores
Storage : 500GB SSD Kingston OM8PCP3512F-AB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
After months and months without any issues, the issue is back.
I have a feeling an update triggered something..
Back to square one.
This time removing the two display adaptors (AMD Radeon Graphics and Geforce RTX 3050 Laptop GPU), reinstalling both AMD and NVIDIA drivers fixed it.
It is listed, but it was done so long after I had moved on and sought other answers myself. And I factory reset my laptop twice fully, and never installed any of the ASUS software that it came with originally. Armory Crate isn't on my laptop, and that is sad as I now have no way of controlling my fans.
That solution is actually mentioned in this thread. Also, did you uninstall armoury crate? I believe that's also part of the solution.
