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I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.
However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.
Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!
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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Exactly the same problem. Some games recognized a new gamepad via bluetooth, some games don't. Windows updates did not help, wired connection and gamepad software update via Xbox Accessories ap also did not help. For steam, Michael Violet's advice helped. I also have a previous generation Microsoft gamepad and it works great in all games. I just decided to "upgrade" and ran into such an unexpected problem that has not been solved in more than a year, judging by this topic.
SOLUTION: UPDATE WINDOWS
I finally got mine to work too. My xbox accessories app was up to date, so was my controller firmware. But I still couldn't get the controller to be recognized in games. Turns out there was a cumulative windows update waiting. After installing the update, now everything works like it should. I had to remove and pair the device again after the update.
Can you write your controller firmware version? It can be found at accessories app, at '...' menu.
This first thing that I did - update controller. I still have no recognition over bluetooth.
My version 5.5.2641.0
Ha! I tried again and realized that MS just updated its xbox accessories app (downloaded from windows store) to support xbox series controllers. I plugged it in with a usb-c cable and went through a lengthy (at least 3mins) update, and now the controller is recognized via bluetooth! It turns out MS has a pretty rigid understanding of launch day support -- by pushing an update not one day early. Anyway problem solved. Cheers.
But it says on the box it self that Bluetooth will work.
I am having the same issues, successfully paired via Bluetooth, but no game or Xbox accessory app will recognize the controller inputs.
There you go. That’s what I have been dying to find out. So it’s a universal problem. Who knew MS will release hardware its own software does not support?! For now the solution is to get a wireless adapter. I bought a cheap 3rd party one and it works flawlessly.
