xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-13T16:12:01+00:00

    I have BT 5.0 and I have tried everything that has been discussed here, but the problem still persists. The only way to use this controller with the PC is using MY OWN USB-C cable... And 3 days after receiving it, there is still no valid solution. Right now, for me is useless.

    Some other user has commented that it is solved using the Windows Insider Program, but the only "beta" available is in the "Development Channel". The last time I used one of those I had to reinstall from scratch. No way i'm going through that again.

    For when some drivers of the year 2020 that work with our controllers?

    A solution now!

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  2. Anonymous
    2020-11-13T13:04:57+00:00

    Hi everyone,

    i had the same problem,

    updated windows and the controller and still didnt work

    SOLUTION: be sure your bluetooth dongle is 4.0 !!!!!!!!

    mine was an old asus bluetooth dongle 3.0 with no BLE (bluetooth low energy). I just ve bought a new one and the controller is now recognised!

    xbox series controllers need a bluetooth dongle with BLE technologie!

    you can check the firmware of your bluetooth:

    https://www.google.be/amp/s/helpdeskgeek.com/windows-10/how-to-find-your-bluetooth-adapter-version-in-windows-10/amp/

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  3. Anonymous
    2020-11-13T10:17:42+00:00

    In my case the device is working through USB (apart from the Share button) but none of the buttons are working in games via Bluetooth. I have tested this on multiple titles.

    I'm using this controller on a Windows 10 Home, Single Language (OS BUILD: 19042.630)

    Even updated the firmware to 5.5.2641.0 using the Xbox Accessories App (version: 300.2011.9001.0).

    joy.cpl shows "Controller (Xbox One for Windows)" when connected via USB and "Bluetooth LE XINPUT compatible input device" when I pair it via Bluetooth.

    Is there something I'm missing here?

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  4. Anonymous
    2020-11-13T07:43:05+00:00

    i do everythink

    1 update windows

    2 update pad wia usb cable

    the Bt dot work windows see the pad (is connected) but in games not  work

    via cable usb c  works perfekt !!!

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  5. Anonymous
    2020-11-13T03:08:22+00:00

    I updated the controller firmware and Windows 10 and am getting the same issues as some here still.

    Plugged in the controller is recognized just fine, except for the Share button since it seems to be using the Xbox One drivers.

    However, in bluetooth mode some of the games are completely confused by the new d-pad and the trigger buttons, and XINPUT just don't work with them.  Seems like the bluetooth drivers are still not 100% built for this gamepad since Windows seems to be using a generic "Bluetooth LE XINPUT compatible input device" drivers instead.

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