Windows 20H2 update seems to have broken Windows Hello Face Recognition

Anonymous
2020-10-27T22:00:14+00:00

With the recent update to Windows 20H2 (version 19042.572), the Windows Hello no longer works with the Logitech BRIO 4K camera. I have uninstalled and reinstalled the drivers, disabled and re-enabled Windows Hello. The BRIO works fine with Teams, Skype, Windows Camera, Logitech Capture, and Logitech Camera Settings. The problem ONLY occurs with Windows Hello. It had worked fine for years prior to the 20H2 update.

Also, Windows Hello works fine with the fine with PIN and with my fingerprint scanner. Only facial recognition is now broken.

So BRIO works with apps other than Hello and Hello works fine with everything but facial recognition via the BRIO 4K, but the combination of BRIO + Windows Hello broke with the latest Windows update.

Is this working for anyone with the same configuration?

The error message Windows Hello gives is, "Sorry something went wrong. Camera is currently in use by another app. Close the app and try again." But nothing else is using the camera (proven by the fact that all the apps listed above will launch and use the camera just fine).

One other note, which may be helpful diagnostically: when Hello is trying to scan for my face, the red light on the BRIO does flash for several seconds as if it's working, but no picture ever comes through. There is obviously at least some successful communication between Hello and the BRIO.

I also tried plugging the BRIO both directly into different USB ports on the computer and into various hubs. Always got exactly the same results.

Any suggestions? Do we need to wait for a patch from MS to fix this defect in 20H2?

Thanks,

Colin

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2021-03-01T13:53:48+00:00

    OK, so the problem is definitely with Microsoft. I ran the fix, did an update, and it was broken again. Ran the fix again, and it is now working.

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  2. Anonymous
    2021-03-01T00:44:40+00:00

    Mine started working with no changes for 2 days then the next update came and it stopped again.

    I have tried everything in this report and nothing works, just all of a sudden 2 days and then gone again.

    This confirms it is a Microsoft issue.

    Even updated to 21H1 now and still nothing.

    COME ON MICROSOFT, SORT YOUR **** OUT!!!!!!!!!!!!

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  3. Anonymous
    2021-02-27T14:47:53+00:00

    Thanks, Gian! Method 2 worked like a charm :)

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  4. Anonymous
    2021-02-25T21:24:15+00:00

    Sorry. Yes, I have a Surface Pro 7+ and am using the Logi Brio on build 21H1. The internal camera has always worked, and the Brio stopped working a few weeks ago.

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  5. Anonymous
    2021-02-25T20:06:06+00:00

    This did unfortunately not work for me :-(

    What kind of Hello Face camera are you using?

    You are using a Surface Pro 7+, right?

    I am using the built-in Intel RealSense F200 camera in an ASUS Zen AiO Z240IC.

    Now running on Windows 10 Version 20H2 (OS Build 19042.844).

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