Windows 20H2 update seems to have broken Windows Hello Face Recognition

Anonymous
2020-10-27T22:00:14+00:00

With the recent update to Windows 20H2 (version 19042.572), the Windows Hello no longer works with the Logitech BRIO 4K camera. I have uninstalled and reinstalled the drivers, disabled and re-enabled Windows Hello. The BRIO works fine with Teams, Skype, Windows Camera, Logitech Capture, and Logitech Camera Settings. The problem ONLY occurs with Windows Hello. It had worked fine for years prior to the 20H2 update.

Also, Windows Hello works fine with the fine with PIN and with my fingerprint scanner. Only facial recognition is now broken.

So BRIO works with apps other than Hello and Hello works fine with everything but facial recognition via the BRIO 4K, but the combination of BRIO + Windows Hello broke with the latest Windows update.

Is this working for anyone with the same configuration?

The error message Windows Hello gives is, "Sorry something went wrong. Camera is currently in use by another app. Close the app and try again." But nothing else is using the camera (proven by the fact that all the apps listed above will launch and use the camera just fine).

One other note, which may be helpful diagnostically: when Hello is trying to scan for my face, the red light on the BRIO does flash for several seconds as if it's working, but no picture ever comes through. There is obviously at least some successful communication between Hello and the BRIO.

I also tried plugging the BRIO both directly into different USB ports on the computer and into various hubs. Always got exactly the same results.

Any suggestions? Do we need to wait for a patch from MS to fix this defect in 20H2?

Thanks,

Colin

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-12-29T03:43:02+00:00

    YES!!! I follow the instruction in the video and it worked!

    One minor step at the end.  

    • Reboot

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  2. Anonymous
    2020-12-28T00:00:57+00:00

    Same here :(

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  3. Anonymous
    2020-12-26T17:58:23+00:00

    Same problem here, got some errors with pre-requiste failing under computermanagement > events > application logs > microsoft > windows > HelloForBusiness

    They appear as soon as i open logon methods screen in windows settings.

    Maybe its worth checking if you get some entries there...

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  4. Anonymous
    2020-12-25T10:50:18+00:00

    Also already on latest FW here, for Brio 4K -- to no avail :(

    COME ON, Microsoft!

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  5. Anonymous
    2020-12-24T14:23:46+00:00

    Hi Tom,

    thanks for your hint regarding firmware upgrade. I'm already on latest (ftp://ftp.logitech.com/pub/techsupport/cameras/Webcams/BRIOFWUpdate\_2.2.50.exe) Version but this did not fix by Windows Hello Problem.

    By the way I have a Logitech Brio 4K, not the Streaming Edition.

    Merry Christmas

    Cheers e-bits

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