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Recieve an email fron PC Solutions stating a payment of $329.00 was recieved by auto renewal for my Firewall Security Plan. I have never dealt with this company and wondered if anyone had the same problem. I called to inquire and they could give me no info about my'account". But, they wanted me to use the "Teamviewer" app to cancel the account. That did not sound right. Supposedly it's the only was to cancel the transaction. HELP!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, it's a scam Do not use TeamViewer. It will let them take control of your and royally screw things up. There is no transaction to cancel. Just ignore their message.
In fact you should never let *anyone* take control of your computer, using TeamViewer or anything else, unless it's someone you know and trust impilcitly, both with regard to his honesty and technical skills.
Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.
It is a scam, as you have stated you don't have any history with that company. What I can suggest is just ignore them if they call you or block and mark their email spam on your mail app. Don't follow on whatever they told you to do. Because most likely they were trying to access your machine and hack it.
Please let me know if you have any further questions. I will be glad to help.
Best regards,
Van
The same here! just received an email scam
"#An amount of $449.48 has been debited from your account and the amount has been received. Your auto-renewal of the N0RT0N plan is successful. Please note that these changes will appear within the next 24 hours."
This has been a lot of email similar like this. We need to doing something to report this type of scam, I did call, someone did answer and request me to access my computer, but I realize this is scam, I hang up and found this site... this not good people will fall for this and got ding easily ...
To prevent this happen, we all should report this, if someone know where can I report this scam email have been happening a lot, please let me know. Very appreciated...
They've updated their information. This is an email I got from them this afternoon. Aside from spelling N0RT0N, I love that they said the Greek squad
Thank you for making the payment for the N0RT0N family security plan. An amount of $449.48 has been debited from your account and the amount has been received. Your auto-renewal of the N0RT0N plan is successful. Please note that these changes will appear within the next 24 hours.
Your order number is #66236432947357
Product Issue Date Expiry Date Qty. Amount
Firewall Security 360 plan
March 2021 2 $449.48
PC Solutions
3856 ReleGaid Street 2nd Miami Florida
33101-129
PCSolutions
An associate of the Greek Squad
Also, for any inconvenience, if occurred, please accept our apology by availing the Amazon gift card worth $100 offered by us. This amazon card has $100 in it and it can be used for online shopping.
Please contact us within 24 hours, if you have any query, request, or dispute. Please contact us @ +1 (844) 609-1547, for any further assistance.
Thank You
PC Solutions Firewall
I just received a similar email this morning, 3/2/2021. The amount of the renewal was $459.00. I have never dealt with PC Solutions before so this auto withdrawal from my bank account was pretty alarming. The price for the product is 4 time the price that is listed on the software publishers web site. However, a quick check of my accounts indicated no withdrawals or pending transactions so I am pretty sure the email is a scam to get me to call and go through the "tech support" process. BTW, this email arrived on the heels of a phone call from a phone number from 'Panguitch, Ut. I make it a practice to NOT answer calls from numbers I am unfamiliar with unless I am expecting it. I did not call the number listed in the email, as it is likely that it will ring into a phony tech support center.
I have real concerns with the fact that for some reason the originator of the email has my personal email and knew that I have an active subscription to the product named in their email. Maybe there was a security breach at the software company??
Previous to this, I did some internet research on tech support scams and found that virtually all of the scammers use shock, fear, constant pressure, and technobabble to get you to give them uncontrolled access to your computer. Usually in the form of some kind of "Teamviewer" type of app that they have you install on your computer and another app that allows them to blank your screen. After you give them the remote access password to access your pc remotely they can do whatever they want to your pc and you will have no clue what they did. At this point they generally want money to 'repair' the problems they found and it goes on from there.
Recommendations - DO NOT answer calls from numbers that are unknown to you, especially if you don''t know anyone in the area code the call supposedly originated in.
DO NOT give anyone remote access to your computer. If you have a problem you can't fix on your own, find a reputable pc tech company local to your area. I live in a relatively small town of about 20,000 and there are at least two pc repair firms here.
DO NOT give anyone your bank account information, or your credit/debit card number, especially with the CVS number.
Even well known legitimate companies sometimes do unscrupulous things on occasion. While returning
Finally, for home users, unless you purchased some kind of monitoring program at the same time you purchased your computer, you need to know that NO ONE is constantly monitoring the health of your computer and you should NOT expect any kind of call from a tech support company informing you that they have found a hardware/software problem or infection on your computer!
I hope this helps.