This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop.
I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.
Please, send help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Normally only the copy of Windows installed in C:\windows\ will be active. If you can't even boot from a USB stick that implies a hardware failure. Did you see the boot messages from your hardware as it started? I downloaded Windows 10 installation media to a fresh 32GB USB stick and that booted (slowly). I first had to go into the BIOS settings and move the USB boot to the top of the boot order.
I have managed to last a whole 24hrs with no freeze for the first time in a week! As well as the SSD change, I did several more changes, suggested by forums. But I can't say which one fixed it.
1 turned off Link State power management under PCI Express section of same advanced power options
2 switched virtual memory from auto to manual, upper limit 8192Mb (recommended is 1.5x RAM size, which would have been 12288 for me)
3 used Driver Talent to check for outdated drivers. It showed WIFI adapter and audio chip needing update. Ignored demand for money and went to Intel and Realtek for latest drivers. Only audio was updated.
Argggg Nope it did not work as it just froze again.
Thanks Jonathan I just tried it, will let you know if it works. I just completely reset my laptop, updated all the drivers from the manufacturer and it still froze. I have my fingers crossed that this will work!
I have tried everything I did notice that there seems to be 2 Windows software on the computer and it seems that there both the same but I do not know how to delete one of them. and now it will not turn on at all even with a rescue USB it just goes to a black screen.
